Shipping Policy

Last updated October 02, 2025 · Scope Furniture only · Currency USD
Regions covered United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

About this page

Odiesport designs and builds solid-wood furniture and ships to the regions listed above. This policy explains how Odiesport ships, what happens at delivery, and how Odiesport handles any issues for furniture orders. Prices and fees are shown in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, so there is nothing to pay on arrival (DDP where available).

How Odiesport prepares and sends furniture

Odiesport prepares every hardwood build for transport with rigid sheathing, high-density foam, and reinforced corners. Orientation marks on large panels help keep cartons upright through hubs. Smaller items travel by parcel network; bulky or heavy pieces move on furniture freight. At checkout you’ll see the total amount due in USD—including freight, handling, fuel, taxes, duties, and brokerage where applicable—no payment is collected at the door.

Helpful clarifications

• Estimated delivery window at checkout reflects lead time plus carrier transit.

• U.S. sales tax is added at checkout where required and is included in the USD total.

• International incoterm is DDP where available—no customs charges at delivery.

• Payment methods are cards and supported wallets (no COD), charged in USD.

• Address checks are performed by carriers; if details are incomplete or restricted, Odiesport will request a correction before dispatch to avoid delays.

Where Odiesport delivers

Odiesport ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Odiesport does not deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, or select outlying islands in Europe or Australia). A standard street address with safe truck access is required. If your building has vehicle limits, tight stairwells or elevators, or gated entry, contact Odiesport in advance to review options and any third-party add-on services.

Carriers and service levels

• Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express on international lanes.

• Furniture freight (LTL): Oversized or heavy items ship on liftgate trucks with curbside delivery (ground level at curb or driveway). Curbside service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window. Palletizing and stretch-wrap may be added for protection.

• Signature control: For select high-value consignments, an adult signature may be required; the tracking email will state when this applies.

• Additional notes: Parcel carriers generally attempt delivery multiple times before holding at a local facility or access point; ID may be required to collect. Where Authority to Leave is used, risk transfers on the successful delivery scan (not available when signature is required).

Lead time and transit time

• Lead time is the pre-pickup period used for inspection, packing, and labeling.

• Transit time begins after carrier pickup.

Business days are Monday–Friday (CST); U.S. federal holidays are excluded. International routes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network congestion can extend timelines. Address changes after dispatch may require a reroute and can delay delivery.
Cut-off: Orders confirmed before the daily cut-off typically enter processing the same working day.

Rates and timeframes (USD, furniture only)

All amounts appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Furniture specifics
Solid wood is dense and often oversized, so carriers may apply dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may ship in separate cartons to reduce risk; where helpful, cartons are banded on a single pallet. Odiesport subsidizes part of the freight, and the reinforced packing and total due appear clearly at checkout.

Taxes, duties, and customs on international orders

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Odiesport ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the checkout total in USD. Do not pay the driver. If anyone requests payment at delivery, contact Odiesport immediately.
U.S. orders: Applicable state and local sales tax appears at checkout and is included in the USD total.
Documentation: Each international shipment includes a commercial invoice, packing list, and HS codes to support fast clearance.

Order flow and dispatch

• Most furniture moves into final checks and packing within one to two business days.

• Orders confirmed before the daily cut-off usually begin the same working day; later confirmations start the next working day.

• Pre-order or made-to-order items depart after completion; confirmations include an estimated ship-by date.

• With mixed lead times in one cart, Odiesport may ship ready items first or hold to consolidate; the confirmation will specify which method applies.

• Support hours: messages receive a reply within one business day (Mon–Fri, CST).

• Fraud and verification: For account security, Odiesport may request address or payment verification; lack of response may delay dispatch.

Origin and staging facility

Primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT: 1313 Valwood Parkway, Carrollton, TX 75006.
Terminal holds: Freight terminals can typically hold consignments for several business days; storage beyond that window is billed at carrier rates.

Access, placement, and assembly

Many items ship partially disassembled to protect load-bearing components and simplify setup. Cartons include an illustrated guide and a basic tool where relevant. Typical setup is straightforward for two adults on a clean, soft surface.
If your building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, tell Odiesport before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as third-party upgrades quoted at cost.
Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier-caused damage noted with the driver, Odiesport handles the claim and no re-delivery fees apply.

Tracking and live updates

When a shipment leaves 1313 Valwood Parkway, Carrollton, TX, Odiesport emails a confirmation with a tracking link. Please allow time for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If no movement appears after a reasonable period, contact Odiesport so the carrier can be checked.
Status visibility: the Estimated Delivery range on the carrier page updates as the shipment scans through hubs.

Damage, loss, or other issues

Inspect packages at delivery. If anything arrives damaged, notify Odiesport promptly with your order number and clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For minor cosmetic issues, Odiesport can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from ship date, contact Odiesport. Once the carrier confirms loss, Odiesport will send a replacement at no charge or issue a full refund in USD.
Shipments that are refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender. Odiesport can re-ship after address verification and payment of any carrier return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—please reach out as soon as possible. After handoff to the carrier, cancellation isn’t available. After delivery, see Odiesport’s Return & Refund Policy.
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes after dispatch may incur carrier reroute fees and delays.

Need help?

Odiesport support replies within one business day (Mon–Fri, CST) via the site contact form or email.

Address: 1313 Valwood Parkway, Carrollton, TX, 75006

Phone: +1 (214) 460-9852

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST